Hassle-Free Returns and Refunds

     At IDIS SALES, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes you may need to return an item, and we strive to make the process as smooth and straightforward as possible. This Returns and Refunds policy outlines the conditions and procedures for returning products and receiving refunds.

     Eligibility for Returns

You may return most new, unopened items sold by IDIS SALES within 7 days of delivery for a full refund. To be eligible for a return, the item must meet the following conditions:

• The item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• A receipt or proof of purchase is required.

     Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods such as food and flowers.

• Custom or personalized items.

• Downloadable software products.

• Gift cards.

     Return Process

To initiate a return, please follow these steps:

1. Contact Customer Service: Email us at info@idisales.co.uk with your order number and the reason for the return.

2. Receive Return Authorization: Our customer service team will provide you with a return authorization number and instructions on how to send the item back to us.

3. Ship the Item: Pack the item securely and include the return authorization number. Ship the item to the address provided by our customer service team.

     Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

     Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

     Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

• Check your bank account again.

• Contact your credit card company; it may take some time before your refund is officially posted.

• Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@idisales.co.uk.

     Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@idisales.co.uk and send your item to the address provided by our customer service team.

     Contact Information

If you have any questions about our Returns and Refunds policy, please contact us:

• Email: info@idisales.co.uk

• Address: IDIS SALES LTD, Company Number: 16406268 Registered Office: Office 12451, 182-184 High Street North, East Ham, London, E6 2JA

Thank you for shopping with IDIS SALES LTD. We appreciate your business and are here to help with any concerns or issues you may have.